Tourism South East is able to offer ‘Welcome to Excellence’ - the most successful customer service training initiative in the UK. There are seven one-day training programmes, which provide staff and managers with the skills they need to provide high standards of service on a consistent basis.
Take a look at the list below to see which ones match each of the learning bursts:
This provides participants with the information they need to maximise
their e-business potential and reach global markets. It combines
an introduction to marketing with an overview of e-business and e-marketing
techniques. It provides practical ideas on promoting your business by
learning how to use the media and getting publicity, as well as providing
an enjoyable, interactive and thought provoking learning experience.
Download
Welcome Ebusiness PDF (1.2Mb)
This offers practical advice and guidance on providing a service to customers
with disabilities and specific needs. The training programme covers
a range of sensory, mobility and learning disabilities, and concentrates
on an individual’s responsibility for effective communication,
enhancing accessibility and delivering a high quality service to customers
with special needs. It also ensures that participants are aware
of the key provisions of the Disability Discrimination Act.
Download
Welcome All PDF (119Kb)
This aims to help managers and owners of tourism businesses develop the
understanding, skills and competencies needed for effective business
management. It concentrates on measuring key elements of business
effectiveness, reviewing the quality of your team’s customer service,
and customer service strategy. Topics covered include: understanding
your business situation, setting objectives, building customer relationships,
monitoring and evaluating progress, planning and implementing improvements.
Download
Welcome Management PDF (107Kb)
This training programme helps participants acquire new customer service
and communication skills, as well as improving their knowledge of local
facilities and services. It can help your business provide higher
standards of service to visitors and local residents, increase sales
and profitability, build repeat business and enhance customer satisfaction.
Download
Welcome Host PDF (114Kb)
This training programme builds on and extends the knowledge and skills
developed in Welcome Host. It helps participants to develop further their
customer service and communication skills to enhance the quality of service
provided to all customers, as well as ensuring that they are able to
work effectively as part of a customer focused team and to convert enquiries
into sales.
Download
Welcome Host Plus PDF (149Kb)
The Welcome International training programme is designed for those whose
work brings them into contact with overseas visitors from non-English
speaking markets. It provides a basic introduction to key phrases
in 2 foreign languages selected from Arabic, Dutch, French, German, Italian,
Japanese Mandarin, Chinese, Norwegian and Spanish. It also gives
participants an appreciation into cultural differences to help them improve
service standards.
Download
Welcome International PDF (123Kb)
If you would like to book a course or speak to someone
about training, contact Training Services at Tourism South East:
40 Chamberlayne Road,
Eastleigh,
Hampshire
SO50 5JH
Tel: 023 8062 5400
Fax: 023 8062 0010
Email: trainingtoolkit@tourismse.com (This
link will open your email program)
